Troubleshooting Common Problems
Internet Explorer:
WebGIS will not load (Page not found), printing issues and other errors:
-
Delete Browsing History (Tools Delete browsing history
)
-
Delete previous links from Favorites, desktop shortcuts, etc.
-
Upgrade Internet Explorer to newest version. IE 10 is newest version for Windows 7
Microsoft Internet Explorer 10 download
-
Check that Pop Ups are allowed (Tools Pup-up Blocker Pop-up Blocker Settings Address of
website to allow: http://webgis.co.davidson.nc.us/website/davidsongis/ - Add)
-
If all of the above does not resolve the issue, reset Internet Explorer to default (Tools Internet
Options Advanced tab select Reset button near bottom of prompt). This will not delete Favorites
Firefox:
- Delete Browsing History (Firefox tab History Clear Recent History)
- Check that Pop Ups are allowed (Firefox tab Options Options Content tab Exceptions
Address of website: https://webgis.co.davidson.nc.us/website/davidsongis/ - Allow)
Google Chrome:
- Customize and Control Google Chrome (Top right button) (Tools - Clear Browing Data - check Empty Cache)
- Check that Pop Ups are allowed (Tools - Settings - Manage Content - Popups - Manage Exceptions
Address of website: https://webgis.co.davidson.nc.us/website/davidsongis/ - Allow)
Apple Safari:
- Check that Pop Ups are allowed: Settings - Block Popup Windows (make sure it is unchecked)
Tablets, IPads, smart phones
The Davidson County GIS Website was not designed to work on mobile devices although it should display properly on tablets with enough resolution to display the whole map with the side panels. Viewing the website on a mobile phone is not recommended.
Having issues identifying parcels?
Please check the following.
1) Be sure that you are using the secure WebGIS link - https://webgis.co.davidson.nc.us Note: If you are using the secured version, you should see a lock symbol to the left of the website address.
2) Add the Davidson County GIS site as a trusted site.
In Windows, this is done in the Control Panel on your computer, not in the specific browser. Note: After you make this change, you will need to close your browser and restart the browser for the changes to take affect.
1. Open Control Panel
2. Search or Find Internet Options
3. Click the Security Tab
4. Add trusted site.
https://webgis.co.davidson.nc.us